At HCS Diagnostics Pvt Ltd located in Hisar, Haryana, we are committed to protecting the privacy and confidentiality of personal information collected from clients, patients, employees, and website visitors in compliance with the Information Technology Act, 2000, Digital Personal Data Protection Act, 2023, and relevant health regulations.
Information We Collect
We collect personal data necessary for our biomedical diagnostics services, including names, contact details, medical history, test results, payment information, and device data like IP addresses from our website. This information is gathered when you inquire about diagnostic instruments, reagents, services, place orders, or use our online platforms. Health-related data is handled with heightened care as sensitive personal information.
How We Use Your Information
Your data is used to process sales orders, provide technical support and installations, deliver accurate diagnostics, manage payments, improve services, and communicate updates on equipment or reagents. We may anonymize data for research or quality analysis to advance medical diagnostics in India, but never for unsolicited marketing without consent.
Sharing and Disclosure
We share information only with trusted service providers for logistics, payments, or regulatory reporting (e.g., disease notifications as required by law). No data is transferred outside India without consent or legal necessity. Third parties are bound by confidentiality agreements, and we do not sell personal data.
Data Security and Storage
Information is stored securely using encryption, access controls, and firewalls on protected servers. Paper records, if any, are kept in locked facilities. We retain data only as long as needed for business or legal purposes, then securely delete or anonymize it.
Your Rights
You have rights to access, correct, delete, or restrict your data, withdraw consent, or request portability. Contact us at [insert email/phone] to exercise these rights. We respond within 30 days. Complaints can be filed with our Grievance Officer or the Data Protection Authority.
Cookies and Website Usage
Our website uses cookies for functionality and analytics. You can manage preferences via browser settings. Opt-out options are provided where applicable.
Changes to This Policy
We may update this policy; changes will be posted here with the new effective date. Continued use constitutes acceptance.
Contact Us: HCS Diagnostics Pvt Ltd, 35B Opp. HAU Line Baarbar, Bishnoi Colony, Hisar, Haryana. Email: customersupport@Hcsdiagnostics.com, Phone- 89504-21205
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