HCS Diagnostics Pvt Ltd, focused on biomedical diagnostics sales and services, needs a privacy policy compliant with India's DPDP Act 2023 and IT Act 2000, especially for handling sensitive health data from inquiries, orders, and client interactions.
Information Collected
We collect personal data like names, contact details, addresses, and health-related info (e.g., test requirements, sample details, medical history for equipment/services). This includes data from forms, emails, orders, and cookies for site usage analytics. Anonymous interactions are allowed where feasible.
How We Collect Data
Data is gathered directly via website forms, emails, phone inquiries, or online orders for diagnostics instruments/reagents. Automatic collection occurs through cookies and logs for site performance. Third-party tools (e.g., analytics) may be used with user consent.
Purpose of Collection
Personal information supports sales quotes, order fulfillment, installations, service follow-ups, and business communications. Health data ensures accurate reagent/instrument recommendations. We do not use it for unrelated marketing without explicit opt-in consent.
Data Sharing and Disclosure
Data is shared only with service providers (e.g., couriers for shipments, labs for validations) under strict confidentiality. No sharing outside India without consent; disclosures occur only for legal requirements or with user approval. No sales to third parties.
Data Security
We use encryption, access controls (need-to-know basis), secure servers, and password protections for health data. Paper records are locked; digital files follow ISO standards. Breaches are reported per DPDP rules.
User Rights
Users can access, correct, or delete their data via customersupport@hcsdiagnostics.com. Opt-out of communications anytime. Requests processed within 30 days under Indian law.
Cookies and Website Tracking
Our site uses cookies for functionality and analytics. Users can manage preferences via browser settings. No tracking for advertising without consent.
Policy Updates and Contact
Updates posted on the site with notice. Effective date: 21 Feb 2026. Contact our Privacy Officer at [Hcs diagnostics, Hisar, Haryana] for queries.termly